1. Orders & Payment
Contact us for our latest wholesale price list and submit your order with complete company and delivery details. Minimum order values are specified on each price list. EAN-clean products require prior confirmation. All orders are subject to availability and confirmation.
A pro forma invoice will be issued upon confirmation. We accept bank transfers only. Eligible intra-EU transactions may qualify for 0% VAT under applicable regulations.
2. Cancellations
Cancellation requests must be submitted by email and approved by our team. Orders cannot be cancelled once dispatched or after customs clearance has begun.
3. Returns & Refunds
As a B2B wholesaler, we do not accept returns of correctly supplied goods after dispatch. Claims for damaged, defective, missing, or incorrect products will be reviewed with supporting evidence, subject to applicable law.
4. Damaged or Missing Goods
Customers must inspect shipments upon delivery and report any damage, shortages, or discrepancies within 48 hours. Claims should include photographs, tracking details, and a courier damage report or unboxing video where available. Late claims may require additional verification, without affecting mandatory legal rights.
5. Shipping & Delivery
We ship across Europe and selected international markets. Shipping and insurance costs depend on the destination, weight, and order size. Larger orders may be shipped on pallets. Delivery times are estimates.
6. Product Authenticity
We guarantee our commitment to supplying 100% genuine and original fragrances and cosmetics sourced from trusted suppliers.
7. Customer Support
For orders, pricing, deliveries, or general inquiries, please contact us through our official Contact page.